Service Coordinator /Executive Assistant Job Description

40 hours a week





·   Work with ED and Chaplain to coordinate volunteers to fill needs in BCGW programs

·   Processing Volunteer Registrations

·   Track Volunteer activities

·   Work closely with ED and bookkeeper on tracking and processing BCGW mail and checks, process thank you cards and tribute cards




Detailed Work Activities


·   Answer phone calls in the office and respond to email requests that come to the general BCGW email box

·   Be the first positive encounter a client has with BCGW-

·   Monitor BCGW volunteer WhatsApp Groups, FB groups and any other virtual volunteer meeting places

·   Collect all information and log on multiple spreadsheets and data bases

·   Match volunteers with needs

·   Administrative time on Donor Perfect – generating letters, updating Donor and volunteer information in the data base.

·   Work closely with Village Rides coordinator at JCA

·   Attend transportation roundtable discussions

·   Create and share data reports for BCGW programs



Social and Emotional Skills

·   Good active listening skills: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·   Adept at seeking and giving feedback: monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

·   Excellent communicator: Talking to others to convey information effectively.

·   Good problem solver: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and knowing when to turn to expert and how to identify them.

·   Willing to be flexible: understanding the implications of new information for both current and future problem-solving and decision-making.

·   Good time management skills: prioritizing needs and working quickly and effectively to respond

·   Excellent stress management skills and understanding the importance of boundaries and self care




Technical Skills

·       Knowledge of Hebrew and other languages a plus


Computer and Technological Skills


·   Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

·   Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

·   Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.

·   Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

·   Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

·   Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

·   Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents


·   Smart phone

    basic understanding of apps


·   Notebook computers

                  laptop computers- understanding and ability to use laptops and chrome books

·   Software Programs

   Microsoft Office, excel and word

                 Google Docs and spreadsheets

                 Cava graphic design software (will train)

                 Constant contact email program ( will train)

   Donor Perfect Software (will train)

   Ride Scheduler (will train)



o   Email and social media


Good written communication and appreciation of proper email social media etiquette

Familiar with Facebook, Instagram, Twitter and WhatsApp: willing to use social media to recruit volunteers for specific needs


Resource Management and System Skills


Submit resumes and cover letter to Audrey Siegel